EU & International Consumer Rights

LOTUS welcomes customers across the EU/EEA and worldwide. This page summarises the consumer-protection rights that apply to international shoppers, in addition to our Return & Refund Policy and Satisfaction Guarantee.

Right of withdrawal (EU/EEA)

If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). To exercise it, contact support@lotusstcg.co.uk before the 14 days expire. You then have 14 days to return the goods; we refund within 14 days of receiving them (or proof of return).

Condition of returned goods

To qualify for a change-of-mind withdrawal, sealed collectible product must be returned unopened and in its original condition. This does not affect your right to a remedy where goods are faulty, damaged or not as described.

Legal guarantee of conformity

EU consumers benefit from a minimum 2-year legal guarantee of conformity. If goods are defective or not as described, you are entitled to a repair, replacement or refund at no cost.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for resolving disputes out of court: https://ec.europa.eu/consumers/odr. You may also contact us directly at any time and we will always try to resolve matters amicably first.

Customers outside the EU & UK

Wherever you shop from, our Satisfaction Guarantee applies and any mandatory consumer-protection rights in your country apply in addition to this policy.

LOTUS
32 Central Rd, Leeds LS1 6DE, United Kingdom
Email: support@lotusstcg.co.uk
Phone: +44 113 243 6461

Last updated: 22 July 2026